Compliments and complaints
Compliments and feedback
It’s great to hear when we have done well. This means we can make sure to keep doing it and share good practices across our team.
If you want to share your feedback or a compliment, please email us at feedback@buddybagfoundation.co.uk
Complaints
We understand that sometimes things go wrong. As soon as we’re aware that you feel unhappy, we’ll contact you and take the necessary steps to put things right quickly.
We’ll acknowledge your complaint in writing within five working days and take your complaint through our two-stage process.
If you feel unhappy or want to raise a formal complaint, please email us at feedback@buddybagfoundation.co.uk
